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Policies / Customer Service

Here at HB Oboe Reeds LLC we want you to be completely satisfied.

All reeds are guaranteed upon arrival from cracking or warping due to shipping extremes. Any adjustments made to reeds following receipt are not guaranteed. We are glad to assist in giving advice on reed adjustments though we cannot refund a purchase due to the particular style or scrape of a reed.  If there is any damage during shipping we are glad to refund or exchange your purchase.  

Any non-reed products found not satisfactory or damaged during shipping are returnable for a full refund for 30 days from date of purchase. Refunds will be made by check or credited to the account purchased.

Any alterations to knife blades after purchase are not guaranteed.  We can offer insight in knife sharpening!  Please ask.  We appreciate your business and hope you are completely satisfied!                                                                                                                                                                                                                                                                                                                                          

Privacy Policy Regarding Data Collected on this Website:

We (HB Oboe Reeds LLC) are the sole owners of the information collected on this website. We only have access to/collect information that you voluntarily give us via email or other direct contact from
you. We will not sell or rent this information to anyone.
We will only use your information to respond to you regarding the reason you contacted
us. We will not share your information with any third party outside of our organization,
other than necessary to fulfil your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about
specials, new products or services, or changes to this policy.

You may opt out of any future contacts from us at any time. You can do the following at
any time by contacting us via the email address or phone number given on our website:
● See what data we have about you, if any
● Change/correct any data we have about you
● Have us delete any data we have about you
● Express any concern you have about our use of your data

We take precautions to protect your information. When you submit sensitive information
via the website, your information is protected both online and offline.
Whenever we collect sensitive information (such as credit card data) that information is
encrypted and transmitted to us in a secure way. You can verify this by looking for a
closed lock icon at the bottom of your web browser, or looking for “https” at the
beginning of the address of the webpage.

While we use encryption to protect sensitive information transmitted online, we also
protect your information offline. Only employees who need the information to perform a
specific job ( for example, billng or customer service) are granted access to personally
identifiable information. The computers/servers in which we store personally identifiable
information are kept in a secure environment.

If you feel that we are not abiding by this Privacy Policy, you should contact us
immediately via telephone at 847/436-5853or via email at HBoboeReeds@HBoboeReeds.com

 

HB Oboe Reeds LLC

Grayslake, IL 60030

 

 

 

 

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