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FAQs

Q: How can I view the status of my order?

A: Go to the My Account link above the HB Oboe Reeds logo on any page.  Sign in to your account to view your orders.  

Q: What are your shipping costs?

A: $5.95 Every Order Every Day! We only sell and ship to the USA. 

 

Q: Can I pick up my order rather than ship my order?

A:  Yes!  For local customers, you may phone in or email your order and arrange to pick up rather than ship and save 5.95. To place your order online through the store use Coupon Code LOCAL (all caps) at the checkout and your shipping charge is removed. You'll receive an email confirmation when your order is "awaiting pick up".  Simply reply with an email or text or phone call to make us aware of when you will pick up your order.

 

Q:  How long does shipping take? 

A:  We ship USPS Priority Mail 2-3 day.  Lead time for shipping your order depends on the time of year.  Please see the Home page for current shipping lead times.  

  

Q:  What color thread is used for reeds?

A:  Black thread is used for the HB Pro and a variety of color thread is used for the HB Student.  Should you prefer a specific color please make your request at the checkout.  Please understand that an additional day lead time might be necessary to fill the request.   

  

Q:  Do you have Gift Certificates? 

A:  Why yes, we do!  With our new site we offer e-gift certificates only.  They are a little cheesy yet fun!  You can find the Gift Certificate option on its own tab above the HB Oboe Reeds logo on any page. 

 

Q:  What is the International Double Reed Society?

A:  This is a unique world wide organization of oboe and bassoon family players, instrument manufactures, suppliers, and enthusiasts.  Go to www.idrs.org to learn more. 

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